POLICIES

MEMBERSHIP POLICY

A membership term is 8 weeks and is determined by scheduled 8-week sessions. A member may only enroll in the specific memberships available on the website. Memberships may not be customized by splitting class days or times. Members are automatically renewed every 8 weeks in their selected membership. Members who choose to cancel or alter their renewal terms must notify staff via traininsanewithcass@gmail.com before the 1st day of the month before the next session. Current members are given 1st priority of membership spots before they are open to the public.

Memberships are non-transferrable.

MAKE-UP POLICY

Each session a member is allowed to make-up the number of classes they attend during the week. i.e. if they attend 2 days/week, they are able to make up 2 days during the session. 3 days/week, 3 make up days, etc. In order to make up classes, a member must contact their instructor and inform them they will not be attending their regular class. Instructors will be able to help a member reschedule a class day/time that they may attend for make-up. If a member knows ahead of time that they will not be able to attend a class, they must inform their instructor of their absence. A member must schedule a make-up class with the instructor teaching that class to ensure there is enough room for the member to attend.

CANCELLATION/REFUND POLICY

Due to the complex scheduling of classes, cancellations are only considered under extreme circumstances. Please email traininsanewithcass@gmail.com for further inquiry.

WAITLIST POLICY

If you would like to be on the waitlist for a specific day/time membership email traininsanewithcass@gmail.com. You will be notified when a spot becomes available, even if it is mid-session.

BILLING/MEMBERSHIP CHANGE POLICY

Members will be automatically charged on the 5th day of the month prior to the starting of the next session to renew their membership and will be enrolled in the same day/class, unless they have notified staff of membership changes. If a member desires to change day/time slot they must email their request to traininsanewithcass@gmail.com before the 1st of the month prior to the start of the next session.  

If a member decides not to renew their membership for the next session, they must email traininsanewithcass@gmail.com with their intent to cancel their membership for the next session before the 1st day of the month PRIOR to the new session. If card has already been charged, there will be a $25 cancellation fee up until the start of the new session. Once the session starts and a membership spot has been reserved, there will be no refunds.

 

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Orem, UT Location

65 North 1380 West
Orem, UT 84057

Chandler, AZ Location

2440 East Germann Road Suite 1
Chandler, AZ 85286

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